The great journey ahead.

Monday, June 9, 2008

wisdom.

Been in and out of the limelight recently. Following up from case to case, pleasing the customer on what they prefer. Getting use to the people awaiting to be served is another lesson in the timetable. In their mind was " c'mon man....press the next queue... ". And here we are trying to key in our reports for the last cust that just left our counter. Can't they just understand that we need to key in reports as to save our ass in future when the customer, who noes, returns to dispute. All they know was for us to press the next queue.

As an act to acknowledge their presence, is to smile at them. But some just will keep staring at us and the queue number board as a way of hint. Others will either look at their watch or worst, stand up with their arms folded. Eventually, all will be served cause its a matter of time before they take the seat at the counters. We on the other hand will rush through the last customer report and click next. The next thing you here is " Queue Number.....bla bla bla bla....." and a new story unfolds.

Alternatively, just go backend to have a cup of Ocean Water and take a 30 sec break. Tried sneaking out to smoke before, but just didn't like the idea of rushing through the cigarettes. To put it simply, its rush our while one is on duty. The adrenalin rushes through the veins as we try to clear as many customer as possible. The longer one drag, the longer waiting time the next customer will have to wait.

Always been told to put ourself in the shoes of the customer. The longer you wait, the more it boils inside. I can assure that no one in this world likes to wait. But that's the purpose of a queue, first come first served. Serving them and giving them a solution is the reason that makes our job meaningful. Everyone that approaches us is down with a problem and to be able to solve them, takes a burden off the customers' shoulders. But a point to note, not all of the problems can be solved at the moment of time, certain problems needs to be followed up regularly to avoid complaints and further disputes.

Complaint is what i get when another dikir mate got married yesterday. Wasn't able to attend as i'm working. Did call him while he was on the way with his bride back to his house around 3pm. Atleast i did call acknowledging his wedding and wishing him. Well Zam, sorry for not attending for your big day yesterday. And not forgetting, hope u haf an everlasting and blissful marriage.

PS: To Zamani and wife, Selamat Pengantin Baru.

Hits.

adee.

07 june 1984 @ 0200 hrs
1.75m 65kg
Javanese By Nature
Customer Service Executive
(Starhub)
al_biskuti@hotmail.com (msn/friendster/facebook)

ALUMNI
San Shan Primary
Guangyang Secondary
Jamiyah Business Sch
Sports Team Taekwondo
Singapore Polytechnic
Rajawali
Q-Tech Engineering
V-One Multimedia
Ntuc Income Bras Basah
BMTC Sch 1 Jaguar Coy
Maju Camp
2PDF Clementi Camp
Transport Hub West

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